How Chatbots became the poster child of Intelligent Automation

‘Bot-enabled contact centres’ are renowned for their highly reduced wait time, better self-servicing options and improved morale within the actual contact centre team.   Chatbots. Is there anything they can't do? Let's face it, when implemented correctly, they can vastly improve customer experience, empower customers through self-service, enhance support teams and improve overall understanding of the customer [...]